In this episode, Teri welcomes Rachel Batish, co-founder and Chief Revenue Officer of Conversation.one. Teri and Rachel talk about the financial side of voice, voicebots and Rachel’s upcoming book.

Welcome Rachel Batish!

Back in Israel, her native country, Rachel studied Political Science and International Relations, in hopes of becoming a public servant. However, her love for words and interest in design and user experience had something else in store for her. Now in the US for the past three years, she is the co-founder and chief revenue officer of Conversation.one, a data management company for voice applications.

What is Conversation.one?

When Rachel started Conversation.one, she knew she wanted to create an impact in the financial sector. She knew that voice could bring something new to the table and that it could help financial organizations have better conversations with their clients. Rachel points out that, when you are using voice, you are screen-less and this forces you to create a real conversation. Despite some technical and linguistic hurdles along the way, Rachel says that her and her team have already figured out some of the most effective dialogues that work in a financial context.

How does Conversation.one handle skills?

Conversation.one is an open platform. There’s no need to download anything. Rachel says it was built with a strong visual and intuitive design so people who are not well-versed in coding can use it. Rachel highlight’s the platform’s ability to work across 8 platforms: Amazon Alexa; Google Assistant; Facebook (as a messenger chatbot); as your own chatbot or voicebot; as a texting solution; and, lastly, as part of your phone. According to Rachel, it’s great for simple use cases but it truly shines when it comes to more complex tasks.

Can you speak about your upcoming book, Chatbot and Voicebot Design?

When Rachel first sat down to write her table of contents, she was stumped. She didn’t think she would have enough material to cover it. However, after she started writing the book, and realizing just how much there was to cover in the field of Chatbot and Voicebot design, she actually ended up having to cut some information out. Over the last couple of years, she has learned how to design conversational solutions. Rachel has come to the conclusion that there are ten stages one must go through when creating a conversational solution, and they are detailed in the book. Rachel also covers information about how you need to create a persona for an effective conversational solution, in order to drive engagement and create brand recognition.

List of resources mentioned in this episode:

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